With the increasing reliance on digital engagement, customer experience within the banking and financial services has had to become more intuitive and virtual. This has led to the increased usage of video conferencing. However, organizations are still struggling to create digital experiences that replicate the seamless interaction customers get from being in person. This is where Web Real-Time Communication (WebRTC) stands out.
In this webinar, we will take a deep dive into some of the challenges the banking and financial services sector faces. While also discussing how new real-time communication (RTC) technologies can provide much-needed solutions. We will be joined by Simona Porati, IT and Digital Innovation Manager, who will share insights from Banca Widiba’s experience in adopting Kaleyra’s WebRTC solution and its impact on their customer experience strategies.
In this session, you will gain key insights on:
- What real-time communication channels are and how to use them.
- How Banca Widiba has benefited from implementing Kaleyra WebRTC.
- How your organization can utilize Kaleyra’s WebRTC technologies for your customer engagement.